Booking Terms & Conditions

  • Camber Getaways Terms & Conditions

    Terms and Conditions for Holiday Homes on Parkdean Resorts (T’s & C’s for Houses & Apartments Below)

    1. Booking is made between you and Camber Getaways (UK Getaways Ltd).
    2. Once you have paid a deposit and your booking is confirmed, you are accepting our terms and conditions.
    3. The person paying the deposit and making the booking is liable to accept all terms and conditions, for all guests within the party.
    4. We cannot transfer your booking once the contract has been accepted. If you want to make any changes a charge of £40 admin fee will be charged. We are unable to accept major changes of dates or caravan choice.
    5. If you wish to cancel your booking prior to 28 days before arrival, you will forfeit your security deposit and booking fee. If you wish to cancel within 28 days of arrival you will forfeit your security deposit, booking fee and full cost of your holiday. However if you have bought holiday cancellation cover, you may be entitled to a refund (please see relevant section for more information). Cancellations must be via email to cambergetaways@gmail.com. The date the email is received is the date of cancellation.
    6. To claim any special offers, please notify us when you book.
    7. Prices are subject to increase or decrease. The amount confirmed upon booking is the price you are accepting and will not change.
    8. When booking, please give all names and ages of guests, as these will be the only people permitted to occupy your holiday home. Anyone not named will be asked to leave the park, with no refund or compensation.
    9. Total numbers of people allowed for each holiday home, must not exceed what is advertised.
    10. We do not allow single sex groups, stag or hen parties. If you are unsure if your booking is allowed please confirm with us before paying a deposit, as we will not be liable for cancellations once booked.
    11. All bookings must be made by a responsible adult aged 25 and over.
    12. Arrival time is 3pm, departure time by 10am. If you do not adhere to the requested departure time, we reserve the right to charge for any inconvenience caused. ID will be required when checking in by the person making the booking.
    13. All children must be supervised by parents or guardians. Children remain the parents’ or guardians’ responsibility at all times.
    14. If you have a disability and are unsure if the accommodation or park are suitable for you, please confirm with us before paying a deposit as we will not be liable for cancellations once booked.
    15. If any of your party suffers from allergies we recommend you do not book any of our pet friendly accommodation.
    16. Smoking is not permitted in any of our holiday homes. If you do smoke, you will be charged your full £100 deposit. Please also stand away from windows and doors to prevent smoke from blowing in.
    17. Dogs are allowed in our designated pet friendly holiday homes. Please take note some are small dog only. Holiday homes advertised as dog friendly, can take 2 dogs maximum of any size. Dog charge is £25 per dog, per break. Dogs must not be left in any holiday homes unattended, and when being walked must remain on a lead at all times.
    18. We ask you leave the holiday home in a neat and tidy condition. Washing up must be done properly and put away, plus cookers must be left clean. If we are required to spend any extra time cleaning due to the condition in which the holiday home is left you will be charged accordingly from your deposit.
    19. We reserve the right to enter the holiday home at any time, in an emergency or special conditions.
    20. You are responsible for your possessions on park and in your holiday home. We cannot be held responsible for any loss or damage. If you leave any possessions behind after you have checked out we will try to return them, but cannot make any guarantees.
    21. We offer a large selection of hired items. A full list will be sent to you before full payment is due. Travel cots are not supplied with cot bedding, you will need to bring your own.
    22. All payments are due 28 days before arrival. You will be sent a reminder 6 weeks before your arrival date, giving you the payment options. Holidays not paid for in time will be cancelled with no refund given. We will try our best  to contact you, but we will not be held liable for lack of payment.
    23. Payments can be made via credit or debit card, with a charge of 2%. We also accept bank transfer upon request at no charge.
    24. Our cancellation plan must be taken out at the point of booking and works as follows: It covers any member of your party unable to travel, thus causing you to cancel the booking, due to sickness, bereavement, jury service or redundancy. Proof in the form of a medical certificate, court notification or redundancy notice will be required and these must be originals and sent by recorded delivery. Cancellations must be made in writing and e-mailed to cambergetaways@gmail.com. The cancellation plan comes into effect when the full payment is due (28 days before arrival). A full refund will be given, minus booking fee and a £40 administration charge, once we are satisfied and have received the relevant documentation. This must be within 14 days of the booking date. The cancellation plan is not an insurance policy and if you require cover, you should seek holiday insurance. Cancellation plan charge = £17 short break, £25 a week.
    25. Heating charges apply from 1st October to 1st May. Bottles gas is charged at £10 for a short break, £20 for a week. If metered will be charged by the meter reading. Chalets/bungalows are charged the same as bottled gas.
    26. The park is a family oriented park, so please behave appropriately and make sure your booking party also behave. If we, or the park staff, feel your behaviour is illegal, offensive, disruptive, inappropriate or disturbing to other guests you will be asked to leave the park and no refund will be given.
    27. You will be provided with our on-call number when you arrive. If you should have a problem, you can contact us directly on that number. All problems must come via Camber Getaways regarding accommodation. If you have a complaint after leaving, please put it in writing and e-mail to cambergetaways@gmail.com.
    28. On the very rare occasion that we may have to cancel, we will give you the option of a suitable move or full refund. Once accepted the matter is then closed.
    29. Our website is written by us and every effort is made to make sure the information available to you is correct. Photo’s are taken of the exact caravan you will be staying in.
    30. By accepting these terms you are also accepting PDR on-site terms and conditions, which are available upon request.
    31. Deposits will be refunded within 7 days of departure, once all checks have been made. You will be notified by e-mail of any deductions from your deposit.
    32. Linens and towels are not supplied unless selected ass an additional extra. Duvets and pillows are provided for each caravan, extras’ are not available. Please do not take the bedding outside of the holiday home as any misuse leading to replacement will be charged from your deposit.
    33. Park facilities have requirements regarding health and safety. Children under 8 must be accompanied by an adult when swimming, maximum 2 children per adult. At busy times the swimming pool offers a booking system, or one in; one out. No photography is allowed in the swimming pool.
    34. Entertainment is available on park, entrance requires passes. These can be purchased on our website during the booking process, at our office when checking in, or directly at the park. Although entertainment schedules are often pre-released, changes to this can still be made and we nor PDR will be liable for any inconvenience caused. If PDR do have to close facilities, neither they nor us are liable and will not compensate. Neither cigarettes or e-cigarettes are permitted in the entertainment centre.
    35. Please make sure you take care moving around the park and supervise children at all times.
    36. When checking in, please request a car permit if you are parking a car on the park. Please put the permit on the dash for the duration of your stay. Please respect the speed limits, parking and traffic regulations.
    37. All bookings within the 6 week summer holiday period, must include passes, linens and towels. Dates available on “additional extras” page.
    Terms and Conditions for Houses and Apartments
    1. Booking is made between you and Camber Getaways (UK Getaways Ltd).
    2. Once you have paid a deposit and your booking is confirmed, you are accepting our terms and conditions.
    3. The person paying the deposit and making the booking is liable to accept all terms and conditions, for all guests within the party.
    4. We cannot transfer your booking once the contract has been accepted. If you want to make any changes a charge of £40 admin fee will be charged. We are unable to accept major changes of dates or caravan choice.
    5. If you wish to cancel your booking prior to 28 days before arrival, you will forfeit your security deposit and booking fee. If you wish to cancel within 28 days of arrival you will forfeit your security deposit, booking fee and full cost of your holiday. However if you have bought holiday cancellation cover, you may be entitled to a refund (please see relevant section for more information). Cancellations must be via email to cambergetaways@gmail.com. The date the email is received is the date of cancellation.
    6. To claim any special offers, please notify us when you book.
    7. Prices are subject to increase or decrease. The amount confirmed upon booking is the price you are accepting and will not change.
    8. When booking, please give all names and ages of guests, as these will be the only people permitted to occupy your holiday home. Anyone not named will be asked to leave the park, with no refund or compensation.
    9. Total numbers of people allowed for each holiday home, must not exceed what is advertised.
    10. We do not allow single sex groups, stag or hen parties. If you are unsure if your booking is allowed please confirm with us before paying a deposit, as we will not be liable for cancellations once booked.
    11. All bookings must be made by a responsible adult aged 25 and over.
    12. Arrival time is 3pm, departure time by 10am. If you do not adhere to the requested departure time, we reserve the right to charge for any inconvenience caused. ID will be required when checking in by the person making the booking.
    13. All children must be supervised by parents or guardians. Children remain the parents’ or guardians’ responsibility at all times.
    14. If you have a disability and are unsure if the accommodation or park are suitable for you, please confirm with us before paying a deposit as we will not be liable for cancellations once booked.
    15. If any of your party suffers from allergies we recommend you do not book any of our pet friendly accommodation.
    16. Smoking is not permitted in any of our holiday homes. If you do smoke, you will be charged your full £100 deposit. Please also stand away from windows and doors to prevent smoke from blowing in.
    17. Dogs are allowed in our designated pet friendly holiday homes. Please take note some are small dog only. Holiday homes advertised as dog friendly, can take 2 dogs maximum of any size. Dog charge is £25 per dog, per break. Dogs must not be left in any holiday homes unattended.
    18. We ask you leave the holiday home in a neat and tidy condition. Washing up must be done properly and put away, plus cookers must be left clean. If we are required to spend any extra time cleaning due to the condition in which the holiday home is left you will be charged accordingly from your deposit.
    19. We reserve the right to enter the holiday home at any time, in an emergency or special conditions.
    20. You are responsible for your possessions in your holiday home. We cannot be held responsible for any loss or damage. If you leave any possessions behind after you have checked out we will try to return them, but cannot make any guarantees.
    21. We offer a large selection of hired items. A full list will be sent to you before full payment is due. Travel cots are not supplied with cot bedding, you will need to bring your own.
    22. All payments are due 28 days before arrival. You will be sent a reminder 6 weeks before your arrival date, giving you the payment options. Holidays not paid for in time will be cancelled with no refund given. We will try our best  to contact you, but we will not be held liable for lack of payment.
    23. Payments can be made via credit or debit card, with a charge of 2%. We also accept bank transfer upon request at no charge.
    24. You will be provided with our on-call number when you arrive. If you should have a problem, you can contact us directly on that number. All problems must come via Camber Getaways regarding accommodation. If you have a complaint after leaving, please put it in writing and e-mail to cambergetaways@gmail.com.
    25. On the very rare occasion that we may have to cancel, we will give you the option of a suitable move or full refund. Once accepted the matter is then closed.
    26. Our website is written by us and every effort is made to make sure the information available to you is correct. Photo’s are taken of the exact caravan you will be staying in.
    27. By accepting these terms you are also accepting PDR on-site terms and conditions, which are available upon request.
    28. Deposits will be refunded within 7 days of departure, once all checks have been made. You will be notified by e-mail of any deductions from your deposit.
    29. Linens and towels are supplied and will be in the holiday home for when you arrive.